Wink (totally free) is a Tutorial and Presentation creation software, primarily aimed at creating tutorials on how to use software. Using Wink you can capture screenshots, add explanations boxes, buttons, titles etc and generate a highly effective tutorial for your users: http://www.debugmode.com/wink.
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CamStudio (totally free) is able to record all screen and audio activity on your computer and create industry-standard AVI video files and using its built-in SWF Producer can turn those AVIs into lean, mean, bandwidth-friendly Streaming Flash videos (SWFs): http://camstudio.org.
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